Amazon.com Inc. has reintroduced a clause in its user agreement that seeks to prevent shoppers from filing class-action lawsuits against the online retailer. In an email to customers on Friday, the company said a new ‘arbitration agreement and class-action waiver’ will require shoppers to resolve disputes outside the courts, while still allowing small claims cases.
Amazon removed a similar clause in 2021 amid legal challenges related to Alexa privacy issues. The company has also battled class-action lawsuits over unsafe product claims and Prime membership cancellation difficulties. The user-agreement update is not necessarily binding — plaintiffs’ attorneys could still seek class-action lawsuits, and a judge would determine enforceability.
